The Fine Print


Warranty and Returns

Our products are warranted to be free of defects in manufacturing and workmanship for a period of 90 days from the date of purchase. Rugged Circuits LLC will, at its option, repair or replace the defective product. After 90 days, products can be shipped back to Rugged Circuits LLC for repair or replacement but will be subject to inspection, labor, and repair fees, as well as return shipping and handling charges. A repair or replacement quotation will be provided to the customer prior to the start of any such work.

Customers must contact <sales@ruggedcircuits.com> to obtain an RMA number prior to returning products. This RMA number must be clearly marked on return shipping containers. Customers are responsible for properly packaging and protecting products for shipping.

The warranty is voided if the product has been damaged through neglect or misuse. Rugged Circuits LLC makes no other warranty of any kind, either expressed or implied, including any warranty of merchantability, fitness of our products for any particular purpose, even if that purpose is known to Rugged Circuits LLC, or any warranty relating to intellectual property. Rugged Circuits LLC shall not be liable for any injury, loss, damage, or loss of profits resulting from the handling or use of our products.

Any Rugged Circuits LLC product may be returned for any reason within 14 days from date of purchase for a full refund (less shipping and handling costs) provided that it is returned without defects, properly packed and shipped, in saleable condition, and with all accessories and parts included.

Telephone Support

Please note that we do not provide telephone support, nor do we accept orders over the phone.

On-Line Store Terms of Use

All orders shipped to destinations in Michigan are subject to 6% Michigan State Sales Tax. Please note that Michigan law requires that we compute this sales tax on the total order cost, including any shipping and handling charges. Residents of other states are required to report and submit Use Tax to their respective states. Michigan tax-exempt institutions must submit a certificate of exemption prior to ordering else the order will be subject to sales tax.

International customers are responsible for paying any import duties, customs, tariffs, taxes, or fees on their orders.

Customers under the age of 18 may only purchase products under the supervision of a parent or legal guardian.

Rugged Circuits LLC reserves the right to refuse service, terminate accounts, remove or edit content posted to our web site, or cancel orders at our sole discretion.

We believe that our product descriptions and listings on our web site and in our on-line catalog are accurate, but we do not warrant the accuracy of this information. If you purchase a product from Rugged Circuits LLC and believe it is materially different from its description on our web site or in our store catalog, you may return it to us in saleable condition within 14 days for a full refund, less any shipping and handling charges already paid.

Rights and Responsibilities

Copyrights

Unless otherwise noted, all content on our web site ruggedcircuits.com and its subdomains, including but not limited to text, graphics, images, software, firmware, and data compilations is the property of Rugged Circuits LLC and is protected by the copyright laws of the United States as well as international copyright laws. This copyright extends to the compilation of all content on this site.

Trademarks

All trademarks not owned by Rugged Circuits LLC that appear on this site are the property of their respective owners.

Usage of Site Assets

Any resale or commercial use of our web site ruggedcircuits.com and its subdomains is expressly forbidden, including resale or commercial use of text, images, logos, product listings, product descriptions, product prices, software, or other content.

This web site ruggedcircuits.com and its subdomains may not be reproduced, duplicated, copied, or otherwise exploited for any commercial purpose without express written consent from Rugged Circuits LLC. You may not link to or otherwise display images hosted on our web site and its subdomains on your own web site. You may create a simple link (not within a frame) to any HTML page on our web site as long as the link does not portray Rugged Circuits LLC or our products in a false, misleading, offensive, or defamatory manner.

Communication with Rugged Circuits LLC

When you send e-mails to Rugged Circuits LLC you are communicating with us electronically and therefore consent to receive communications from us electronically. You will not be subscribed to newsletters or other notification services without choosing to do so (i.e., opt-in).

Any unsolicited communication of ideas, technology, expertise, concepts, etc. may be used by Rugged Circuits LLC for any purpose, including but not limited to product development, manufacturing, and marketing.

Privacy Policy

Personal Information We Collect

We do not collect any personal information on our web site except for our on-line store.

When you register with our on-line store we ask you for personal information (such as your name, email address, shipping address, and an account password). This information is necessary for shipping products to you and in the event we need to contact you about your order. If you subscribe to our newsletter or other notifications, we use this personal information for contacting you.

Under no circumstances will we sell, rent, or transfer any of your personal information to any third party unless required to do so by law enforcement agencies.

You may contact us by e-mail at <sales@ruggedcircuits.com> at any time and request that we delete your personal information from our systems and/or be unsubscribed from any newsletters or promotions to which you have subscribed. All such requests will be honored promptly.

Personal Information Collected by Third Parties

Payment processing for our on-line store is handled by Stripe, an external entity not connected to Rugged Circuits LLC. Any financial information you submit (such as credit card numbers, debit card numbers, personally identifiable information) is handled solely by Stripe and is never communicated to Rugged Circuits. Please refer to the Stripe policies and terms of use during the checkout process for details on how Stripe collects and uses your personal information.

Other Information We Collect

When you visit our on-line store we send one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser. We use cookies to store user preferences and implement a shopping cart. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, our shopping cart may not function properly if cookies are disabled in your browser.

When you access our web site our hosting company’s servers automatically log information that your browser sends. These web site server logs may include non-personal information such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

When you send us e-mail we may retain your e-mail in order to process and respond to your requests and to improve our products and processes. We consider your e-mails to be private communications and will not disclose them to third parties without your express consent.

Changes To This Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent. Customers who have subscribed to our newsletter or notification services will be notified of any changes in our Privacy Policy. The latest Privacy Policy will always be displayed on our web site.

If you have any questions or concerns about our Privacy Policy please send e-mail to <sales@ruggedcircuits.com>.